Where Grand Marina, Saigon sits now, and which towers we take
Grand Marina, Saigon stands at 2 Ton Duc Thang, on the Ba Son site beside the Saigon River, facing the Thu Thiem peninsula. Until June 2025 the address read Ben Nghe ward, District 1. When wards replaced districts on 1 July 2025, Resolution 1685/NQ-UBTVQH15 merged all of Ben Nghe, with parts of Da Kao and Nguyen Thai Binh, into Saigon ward; papers drawn up earlier remain valid.
The apartments carry the Marriott and JW Marriott brands. Give us the tower and unit number when you book, so that access is arranged for that tower.
- The Lake tower
- The first to be completed, opened in November 2023: 46 storeys, more than 400 apartments of one to three bedrooms, run by a Marriott butler team (Dan Tri, July 2024). VnExpress mentions the Sea, Lagoon and Cove towers in later phases.
- Hours
- 07:00 to 20:00 every day, within the building's contractor hours; same-day visits are not promised.
- Next door
- Vinhomes Golden River shares the Ba Son site but is a separate development by a different developer; we take bookings at both.
The building has butlers: what an independent team is for
In branded residences the operator usually offers residents a butler service and some home care, free or charged under its own policy. UpClean neither replaces nor represents that team. Our part is the clean that needs several people with a floor scrubber, commercial vacuums and professional window tools, booked by the resident or owner on the household's own timetable.
Ask reception or your butler what the building requires of outside providers and when work is allowed. We follow that guidance, and take the job only when the building permits it.
- Included: a complete ceiling-to-floor clean at a changeover, machine floor scrubbing and interior glass.
- On request, at each service's own price: sofa, mattress, curtain, carpet and aircon cleaning.
- Not offered: standing in for the butlers, exterior glass from ropes, hazardous chemicals.
Furnished at handover: why materials come before machines
VnExpress reports that Lake tower apartments are handed over with the furnishings finished, so the fit-out dust has to leave without a machine or solution touching a finished surface the wrong way: the wrong solution can fade upholstery, an acidic cleaner can dull stone, a coarse pad can scratch metal. Your Up specialist, one of UpClean's identity-verified and trained staff, identifies each material and tests on a hidden spot first, and stops to ask you when unsure.
- Upholstery
- Covered before ceilings, lights and vents are cleaned. If you add upholstery cleaning, colourfastness is tested first; a fabric unsuited to wet cleaning is left alone, and we tell you why.
- Leather, stone and metal
- Leather is cleaned gently and dried at once; stone sees no acid and is wiped dry; stainless steel is wiped along the grain, never with coarse tools.
- Shelves and floors
- Display pieces move only with your permission and return to their photographed spot. Timber is never wet-scrubbed by machine; stone gets a matching pad, and dirty water is vacuumed up at once.
Four moments when an apartment here needs a full team
With the Lake tower open since November 2023 and other towers following, the need centres on changeovers, when a lot must be done quickly.
- Just handed over
- Fit-out dust often remains in cabinets, door channels, aircon gaps and on glass. Dry dust is vacuumed first, then surfaces are damp-wiped.
- Before letting
- Kitchen, bathrooms, glass and floors are redone; the Up Report, our before-and-after photo record, documents each area for handover.
- After a tenant leaves
- Grease, water marks on shower glass and floor marks are treated material by material; the photos record the apartment as you take it back.
- Before you return from a long absence
- The team works ceiling to floor, usually within the day; the quote gives the duration.
What it costs: reference prices for a new or a lived-in apartment
Industrial-grade cleaning has no single rate. The table repeats the listed per-m² prices of the component services for apartments; your price is the all-inclusive figure in the written quote after a free survey. For high-value furnishings we may arrange to see the apartment first.
Two examples, from the two ends of the floor-area range VnExpress gave for the Lake tower in July 2025: a newly handed-over 52 m² apartment comes to 1,170,000 VND by area, below the minimum, so 1,350,000 VND applies; a 117 m² apartment comes to 2,632,500 VND. The same 117 m² apartment, once lived in, is 1,755,000 VND for a deep clean.
- The price follows floor area, remaining fit-out dust, the furnishings to cover, the glass and the building's permitted hours.
- Nothing is added without your written agreement. You pay after the walk-through, by bank transfer or cash; VAT invoices are issued by Uptech Technology Solution Company Limited, tax code 0316973414.
| Item | Reference price |
|---|---|
| New apartment at handover | 22,500 VND per m² of floor; minimum 1,350,000 VND per visit. |
| Deep clean, lived in or returned after a lease | 15,000 VND per m² of floor; minimum 900,000 VND per visit. |
| Machine floor scrubbing | 12,000 VND per m² in an apartment; minimum 900,000 VND per visit. |
| Interior glass | 10,000 VND per m² of glass within safe reach; minimum 500,000 VND per visit. |
| Offices, showrooms, business premises | All-inclusive written quote after a free survey. |
Tighter access than most buildings: how the team gets in
UpClean has no partnership with the developer, Marriott or the building's operator, and we do not guess at house rules. In branded residences outside staff may have to be registered by the resident in advance, show identity papers in the lobby, keep to the service lift and work set hours. We send each specialist's name and photo early and keep the equipment compact; inside, the team works quietly within the agreed scope.
- Floors and stone are covered before machines come in; scrubbing water stays in the vacuum's tank, never in a corridor.
- Waiting in the lobby after an on-time arrival is not counted as lateness.
- Keys or access cards pass through reception or the person you authorise.
Owners abroad: booking, signing off, and what we commit to
Many owners live elsewhere, visit a few times a year or let the apartment. Enquiries, quotes, booking confirmations and the Up Report can all be in English, by WhatsApp or Zalo on 0968 726 135; for an English-speaking specialist on site, mention it when booking, and if we cannot arrange one we say so in advance and support you by phone or message.
The survey can work from photos and video, the team cleans to the Up Standard, our working standard, under a team lead, and the walk-through can be a video call.
- Punctuality and redo
- If we are more than 15 minutes late, that visit's invoice drops by 10%. Reply to the Up Report within 48 hours and any item not as agreed is redone free.
- Damage
- Report it within 24 hours with photos; UpClean takes responsibility under its policy where the specialist was at fault.
- Changing the date
- Free with 24 hours' notice; later cancellations carry a 30% fee.
- Request a survey
- Send the tower, unit and preferred date; we confirm in writing by WhatsApp, Zalo or email.
What does UpClean's industrial-grade cleaning include?
- Survey, scope checklist and team planning
- Furniture, electronics and delicate surfaces protected
- Ceilings, lights, fans and air vents dusted where safely reachable
- Glass, frames, sliding-door tracks and railings — outside too, where safely accessible
- Floors machine-scrubbed, extracted and dried to suit each material
- Limescale and grease removed from kitchens, bathrooms and fixtures
- Cabinets, doors, switches and handles wiped; balconies and entrances cleaned; final walkthrough
Written by the UpClean technical team, reviewed by Trần Nguyễn Hữu Nhật — Founder of UpClean.
