About UpClean

UpClean is a premium home-cleaning service for families and international residents in Sala, Thu Thiem, Thao Dien, An Phu, The Global City, Phu My Hung and Binh Thanh.

Most of the people we serve don't lack the means. What they lack is time, and someone they can trust with their keys. So everything we do is on time, at a fixed price, with every item returned to its place — and reported in full after every visit.

What we hope to give you: a lighter feeling every time you come home, and peace of mind whenever you're away.

UpClean began with a familiar hesitation. Letting someone into your home too often comes with late arrivals, last-minute cancellations, things moved around, unexpected charges and no one clearly accountable.

We set out to answer that with clear promises, a transparent process and well-trained people. You can read the full story on our Our story page.

The name UpClean carries two ideas: care and elevation — caring for your home, lifting your spirits, raising the standard of the cleaning profession, and raising the value of the people who do the work.

Vision

To become Vietnam's most trusted home-care brand in premium communities, setting a new standard for the cleaning profession.

Mission

To care for every home with devotion, giving each family back its time and its peace of mind.

Our word

What we promise, we deliver.

Attention to detail

Care down to the smallest corner.

Respect

For your space, and for the dignity of the people who work in it.

Transparency

Prices, process, materials and people — all clear and open.

Warmth

Professional, and always human.

The full details of each promise, and what we do if we fall short, are on our Our promise page.

On time

We arrive within the agreed time window, and you receive your specialist's name and photo in advance. If we are late, your invoice is reduced at the rate set out in our Warranty Policy.

Fixed price

Your all-inclusive price is agreed before we start, and any change requires your written approval. We never charge for anything you haven't approved.

Everything in its place

We record where things are before we begin and return everything exactly as we found it. If you're not satisfied, we come back and redo it free of charge within the period set out in our Warranty Policy.

Up Report

A report sent by WhatsApp or Zalo after every visit: before-and-after photos, the checklist completed, your specialist, timings and technical notes. Even when you're away, you know exactly what was done.

As we found it

We photograph where your things are before we start, and put everything back in its place when we finish.

The UpClean scent

A soft note of sweet orange and warm wood as a final touch — only with your approval. A fragrance-free option is always available.

Thank-you card

A cream card, signed with a short handwritten note from your specialist.

Three-minute walk-through

Your specialist checks the work with you before handover — in person or by video call.

A familiar team

Up Home members are looked after by the same team, and your home's preferences are kept on file, so you never have to repeat yourself.

Light footsteps

Shoe covers, a mat under our tools, and we never use your household items. Respect for your home starts at the door.

Every job follows the Up Standard — one consistent set of standards for each service, each material and each space.

• Process: clear steps from arrival and recording your home as we found it, through to the final walk-through.
• Checklist: every item is checked off before handover.
• Materials: chosen for clear provenance and suitability for each surface, and used exactly as directed.
• Equipment: professional-grade, maintained and cleaned after every use.
• No one who has not met the Up Standard is ever sent to your home.

The person who comes to your home is an Up specialist — carefully selected, identity-verified and trained to the Up Standard before their first assignment. You always receive their name and photo before each visit.

Behind every beautifully kept home is a pair of caring hands. We value those hands deeply.

If you're not satisfied with any item within the agreed scope, we redo it free of charge under our Warranty Policy. Photos of your home as we found it are taken before every visit, so there is always a clear record to refer to.

Details of property insurance during our visits will be published here once in place.

We only publish figures we can verify: the number of households served, the number of Up specialists and our average client rating. These will appear here once we have verified data to share.

We only publish genuine reviews, and we only feature a home with the owner's permission — unit numbers and anything private are always hidden.

Our first reviews and projects will appear on our Reviews and Projects pages.

Live elsewhere in the city? Get in touch and we'll let you know what we can arrange.

An Khanh

Sala · Thu Thiem · Thao Dien · An Phu

Binh Trung

The Global City · Diamond Island

Phu My Hung

Tan My · Tan Hung (former District 7)

Binh Thanh

Vinhomes Central Park and nearby

We work with building management teams, interior design and fit-out firms, and property agents through our partner referral programme. See our Partners page for details.

Our registered company name, tax code, registered address and legal representative are being finalised and will be published here and in the site footer.

Come home lighter today.

• Get a quote — an all-inclusive price, agreed in advance, with no surprises.
• Contact us — by WhatsApp, Zalo, phone or email.
• Careers — we welcome people who take pride in caring for a home to join our team of Up specialists.