Up Report

Up Report is the report we send after every visit. It records what was done, who did it, and the condition your home was left in.

It's also how you can check our three promises for yourself: On time · Fixed price · Everything in its place.

• Before-and-after photos, taken from the same angle in the same light.
• The checklist completed, matched against the scope you confirmed.
• Your specialist's name.
• Start and finish times.
• Confirmation that everything in the work area was returned to its place.
• Technical notes: anything unusual, anything worth keeping an eye on, and any marks that could not be fully removed.
• A suggested date for your next service.

• By WhatsApp or Zalo — whichever you prefer — or by email on request.
• Sent as soon as the work and walk-through are complete.
• Written in English or Vietnamese, as you prefer.
• For business clients, it can also be sent to your designated contact by agreement.

Many clients leave a key with building management, reception or a family member. When you do, the time we collect and return the key is recorded in your Up Report.

The three-minute walk-through can be done by video call, so you can see each room with your specialist before they leave.

• Photos are taken only in the work area, and only for reporting, walk-through and guarantee purposes.
• We never intentionally photograph people, family pictures, documents, personal belongings or valuables.
• Photos are never shared outside UpClean or published without your written permission.
• Photos are stored and handled under our Privacy Policy, and you can ask us to delete them at any time.

If anything isn't quite right, just reply to your Up Report message, with a photo if you can. We'll take care of it under our Warranty Policy.

A sample Up Report from a real visit, with all client details removed, will be shown here.