Terms of Service

Services are provided by Uptech Technology Solution Company Limited (“UpClean”), tax code 0316973414, registered at B2 Kim Son Residential Area, Nguyen Huu Tho Street, Tan Hung Ward, Ho Chi Minh City, Vietnam, legal representative Tran Nguyen Huu Nhat.

By booking or using our services, you agree to these Terms together with our Warranty Policy, Cancellation & Refund Policy and Privacy Policy. For business contracts and the Up Home membership, any specific terms in the contract take precedence.

All content, images and trademarks on upclean.vn belong to UpClean and may not be copied without our written permission.

• You can book through our website, by phone, WhatsApp, Zalo or email.
• A booking is only confirmed once we send you written confirmation of the scope, all-inclusive price, time and assigned specialist.
• Rescheduling and cancellations follow our Cancellation & Refund Policy.

• Your all-inclusive price is agreed in advance and covers labour, materials and equipment for the confirmed scope.
• Any change to the scope or price only applies with your written approval, including by WhatsApp, Zalo or email.
• Payment is made after the walk-through, by bank transfer or cash; larger jobs may require a deposit as stated in your quote.
• Please only transfer money to the UpClean account shown on your booking confirmation or invoice.
• Invoices are issued in accordance with Vietnamese regulations on request.

• Deliver every service to the Up Standard and our three promises.
• Send only identity-verified, trained specialists, and tell you their name and photo in advance.
• Record your home as we found it before starting, and send your Up Report when we finish.
• Keep everything about your home and household strictly confidential.
• Honour our guarantees and take responsibility for your belongings under our Warranty Policy and Vietnamese law.

• Give us accurate information about your home's type, size, condition and any special requests.
• Arrange access: someone to open the door or a key, building registration, and parking and lift use as your building requires.
• Make sure electricity and water are available in the work area.
• Put away cash, jewellery, important documents and items of exceptional value before the visit begins.
• Tell us in advance about fragile items, special materials, pets or any health considerations.
• Don't ask your specialist to do work outside the confirmed scope or anything unsafe, such as working at height without proper safety equipment.

• We are not responsible for damage or defects that existed before our visit and are recorded in our as-found photos.
• We are not responsible for items of exceptional value that were not put away or declared under section 5, unless the damage was caused by an Up specialist's fault.
• In a force majeure event as defined by Vietnamese law — such as natural disasters, epidemics or decisions of the authorities — we will agree a new appointment with you at no charge.

Complaints can be made by email to [email protected] or by phone at 0968 726 135. We aim to resolve any dispute through good-faith discussion first. If we can't reach agreement, you may choose any method of resolution available under Vietnam's consumer protection law. These Terms are governed by the laws of Vietnam.

These Terms take effect from the date they are published on upclean.vn. We may update them from time to time; a new version applies to bookings confirmed after its publication date.