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Book a visit
Share a few details and we'll confirm your specialist, time window and fixed price.
Why UpClean? Because what we value creates value for you
Frequently asked questions
Frequently asked
When is my booking confirmed?+
Your booking is confirmed once we send written confirmation by WhatsApp, Zalo or email, with your specialist's name, photo and contact number. We'll also send a reminder the day before.
How far in advance should I book?+
At least a day ahead is ideal, so we can assign the right specialist; same-day bookings are possible when a slot is free. For villas or post-construction cleaning, please book earlier so we can survey and prepare properly.
Can I reschedule?+
Yes — free of charge with the notice set out in our Cancellation & Refund Policy. Please let us know through an official channel so the time of your request is recorded.
Do I need to prepare anything?+
Please put away cash, jewellery and important documents; make sure electricity and water are on; register our visit with building management if required; and let us know about any fragile items or special materials.
Do I need to be home?+
No. Many clients leave a key with building management, reception or family. The three-minute walk-through can be done by video call, and your Up Report arrives as soon as we finish.
How are keys handled?+
Only your assigned specialist collects your key, uses it during the visit and returns it straight afterwards; the times are recorded in your Up Report. We never copy keys. For smart locks, we recommend issuing a temporary code and changing it afterwards.