Industrial cleaning in Vietnam: what it includes, when a shop, showroom or new building needs it, and how to check the work

The Vietnamese term describes how the work is done, not where: a newly handed-over flat can need it as much as a warehouse. It means a team in which one person coordinates and checks; floor scrubbers and vacuums that take up dirty water as well as dust; a checklist for every area, from ceilings and vents through glass, kitchen and washrooms down to floors and grout; and a sign-off against that list. Work runs from high to low and from the furthest room towards the door, so falling dust lands only on what is still to be done.

The four labels below are often used as if they meant one job; the table separates them.

Book after the last job that raises dust, and before anything dust would spoil is brought in.

UpClean prices industrial cleaning as one all-inclusive figure per site, not by the hour. Hourly help at home is Up Home, at 130,000 VND per hour for one specialist, minimum 3 hours; businesses wanting cleaners at fixed hours use janitorial staffing.

Compare scope before totals, since most price gaps are scope gaps. If one quote is far below the rest, ask whether anyone saw the site, even by photo, and whether paint, cement residue and high glass are included. A usable quote states:

• the items by area, and what is excluded, such as outside glass, cabinet interiors or aircon;
• the unit (m² of floor or of glass) and the minimum charge per visit;
• the number of people, the equipment and the expected duration;
• who may approve an extra charge, and how;
• the acceptance criteria, when you pay, and whether a VAT invoice is issued.

Most damage to surfaces comes from a product that suits the dirt but not the material; the label and the material maker's advice come first. Never mix cleaners: chlorine bleach meeting an acid or ammonia can release toxic gas. Ventilate washrooms and windowless rooms during the work.

• Height, as UpClean works: ceilings, lights, vents and glass, the outside of glass included, are cleaned where they can be reached safely from a balcony, a terrace or a proper ladder. A position that needs work-at-height equipment is a separate quote item, done only if you approve it; façade glass that needs rope access or a gondola is outside UpClean's scope. Ask any company which high positions it will clean, and with what.
• Wet floors: warning signs at each way in, and a dry route kept open, above all on polished stone.
• Children and pets: in another room while machines run, back once floors are dry and rooms aired.

Acceptance criteria are agreed by the two sides in the quote or contract, not set by a government regulation. Each should be checkable by eye or hand (“no streaks seen at an angle”, not “sparkling”), tied to a place on the checklist, and clear about what cleaning cannot change, such as scratches. Walk the site in daylight or with every light on, in the order the team worked, mark each line pass or fail and photograph each failure.

The acceptance record (“biên bản nghiệm thu” on a Vietnamese form) states how far the work is complete, and companies usually file it with the invoice. What follows is common practice, not a legal template.

Dirt left inside the agreed scope is redone on the spot, or given a deadline, at no charge. A mark that stays because the material is damaged is recorded with a photo as a limit of cleaning. Work outside the scope is not a failure; it needs a supplementary quote. On a new building, the cleaner's photo report helps with the builder but does not replace the technical handover record you sign with the contractor.

Compare companies on what each will commit to in writing. Whichever industrial cleaning companies you shortlist, score each one, UpClean included, on the eight points below: 2 if answered in writing, 1 if only spoken, 0 if not, out of 16. Be wary of a large job priced by phone with nothing asked about condition, materials or glass, a single total with no item list, or a dodged question about damage. Contract clauses are covered in our office cleaning guide.

• A written quote by area, with the conditions for any extra charge.
• A named person in charge on site, with a phone number.
• An acceptance checklist sent with the quote.
• Before photos, taken and sent to you.
• A stated method for each material on your site.
• A contract and a VAT invoice, with the issuing company named.
• A written damage procedure: deadline, photo comparison, remedy.
• Payment after sign-off, with any deposit stated.

UpClean takes on industrial cleaning in Ho Chi Minh City for homes, offices, shophouses, showrooms, building common areas, restaurants, schools, clinics (non-clinical areas) and gyms, and after building work; factories and warehouses after an on-site survey, with hazardous-chemical handling excluded.

The survey is free, on site or from photos sent by WhatsApp or Zalo, and the written quote is the final price unless you approve an addition in writing. Up specialists are identity-verified and trained to the Up Standard, our working standard. A team lead records the premises as found, checks each area as it is finished and walks through with you. The Up Report, our before-and-after photo record, follows; any item below standard is redone free within 48 hours of it. Payment follows sign-off, with a VAT invoice on request.

Quotes and reports can be in English; if you need an English-speaking specialist, say so when booking, and if we cannot arrange one we tell you in advance. Names and photos of the team come beforehand for building registration. Call or message 0968 726 135 (phone, WhatsApp, Zalo), 7:00 AM to 8:00 PM daily.

Request a survey

Send the address and a preferred date.

Office cleaning: scope and contract

Daily cleaning, janitorial staff and the clauses an office contract needs.

After a renovation

Paint smell, cement haze and which tiles can take a cement remover.

Cleaning costs in Ho Chi Minh City

Worked examples for homes.